TERMS & CONDITIONS
1. TOUR BOOKINGS
We, Wangping Travel Limited, is a travel agency in Scotland, UK. Our registered office is at 258 Dalry Road, Edinburgh
EH11 2JQ, UK
These terms and conditions constitute our agreement with you for the sale of tour/daytrip packages. Your booking with Wangping Travel Limited is conditional on you accepting our terms. If you do not agree with any part of them, you must not proceed with your booking. By signing on this agreement, you accept that you have read, understood and accepted our terms. If there is any part that you do not fully understand, or if you have a query on the product, please feel free to contact us.
2. WHAT'S INCLUDED IN YOUR TOURS
Return minibus/coach transport between the advertised departure point and the advertised destination.
A professional driver.
A Chinese-speak tour guide.
3. WHAT'S NOT INCLUDED
Excursions and other personal expenditure
Travel/Holiday insurance
Entrance fees to all places of interest / activities unless explicitly confirmed on the invoice or the ticket.
Accommodation during the tour unless explicitly confirmed on the invoice or the ticket.
4. LATE ARRIVAL
Please ensure you arrive promptly for your tour as advised by the ticket or our representatives. Our policy is such that we do our best to ensure we stick to the advertised departure times.
We can not be held responsible if you miss your coach through your late arrival, what ever the cause.
5.DELAYS
Due to circumstances which may be beyond our control, delays may result in changes to times or destinations as advertised previously. Unless it can be proven that delays are caused by negligence on the part of Wangping Travel Limited, we can not be held responsible for such delays or losses caused by such delays. We will however do our best to ensure that losses or disruptions caused by such delays are kept to a minimum.
6. YOUR ACCOMMODATION (IF APPLICABLE)
We will do our best to accommodate you in type of accommodation that we advertised. However, under circumstances beyond our control, we reserve the right to offer you accommodation which is similar of better than the one we advertised. Our definition of accommodation is as follows:
HOTELS/B&B:
Accommodation with rooms which will accommodate a maximum of three people with English breakfast. The accommodation may have single, twin or double beds.
HOSTELS:
Accommodation with rooms which will accommodate between two to twelve people. We will inform you of the likely number of people that will we accommodate in each room, but we do reserve the right to alter the rooms to that advertised due to changes forced upon us by the hostels themselves. Hostels may include single sex or mixed dorms, also with cooking facility.
7. OUR MINIBUS/COACHES
We usually operate 17-seater minibus for local tour and 49 seats luxury coaches with toilet facilities for long dual tour. However, we do reserve the right to change the form of transport to that advertised.
8. SEATING POLICY
We do not enforce a strict seating policy on our coaches. All seats are allocated on a first come first serve basis. You may not reserve a seat through the placement of objects on empty seats.
Under some circumstances, we reserve the right to ask you to change your seat for safety or other exceptional reasons.
All our minibus/coaches are equipped with seat belts. You must ensure that for your own safety, a seat belt is worn at all times while you are on the coach. We or our coach operator can not be held responsible for injuries you sustain if a seat belt is not worn.
9. CHILDREN POLICY
It is our policy that all children under the age of 16 must be accompanied by at least one adult. Our responsibilities to the minor under such circumstances are the same as that of the adult. All children at any age must hold a valid ticket on boarding the minibus/coach as same as adults. We do not allow children to share the seat with their parent or guardian.
10. PAYING FOR YOUR TOUR
Our representatives will clearly advertise the acceptable method of payment. If paying using any methods other than cash, your ticket will automatically be void if the money/deposit is not transferred to us within five days after you make booking.
11. IF YOU CANCEL
We do not accept any cancellation. No refund can be made if you cancel your tour.
12. TICKET TRANSFERS
All tour tickets are transferable; But you do need to inform us.
For multi-day tours, we need to be informed of your ticket transfers at least one week prior to departure, in order to give us enough time to arrange the accommodation. We may charge an admin fee of 10 pounds for the transfer.
We reserve the right to refuse a person other than the purchaser of the ticket to board our trip unless the transfer conditions above are met.
13. INSURANCE
We recommend that you take out travel insurance policy to guard against any unforeseen delays, losses or injury.
As an operator, we do not provide you with a form of insurance against such losses. Our suppliers include our minibus/coach operators or hotel/B&B/Youth Hostel operators may have an individual insurance policy to cover you against injuries while you are on their premises.
14. OUR RESPONSIBILITY
As an operator of tours, we accept responsibility for providing to you the tours that we advertised. This responsibility includes and is limited to the provision of minibus/coach transport, hotels / B&B / hostels and other services as advertised.
When a journey involves one or more operators between Wangping Travel and third-party services, including, but not limited to, services like Mountain Climbing, Boating or similar, customers should check with the relevant third-party operators whether they have any individual insurance policy to cover you against injuries while you are on their premises. Wangping Travel will not be liable for any losses or injuries due to improperly perform, for whatever reason, of third-party services. We are not responsible if the failure:
* Is attributable to you or a member of your party;
* Any injuries sustained on any trips you make which is not accompanies by our tour guide;
* Is attributable to a third party unconnected with the provision of the services to you, and is unforeseeable or unavoidable;
* Is due to unforeseeable forces of nature
We are not liable for losses or injuries sustained, or the consequences of such losses or injuries, unless it can be proved that such loss of injury is caused by the negligence of Wangping Travel or any of our suppliers.
15. LIMITATIONS ON OUR LIABILITY
Our liability to you for any loss or damage which you may suffer is limited to the price of your tour.
Any loss that you suffer because of failures by transport operators or hoteliers to perform services involved in the tour or day trip, is limited to the amount you can recover from them under the laws of the UK. Transport operators have their own conditions of carriage, which form part of your contract with us. These conditions generally limit the liability of transport operators.
16. COMPLAINTS
If you have a complaint you must tell our tour guide, the accommodation management or the minibus/coach staff immediately. If we cannot resolve the problem at the resort or during your travels, you must write within 7 days of your return from tour to our office at Wangping Travel, 258 Dalry Road, Edinburgh
EH11 2JQ, UK
If you do not tell us about your complaint, our ability to investigate it could be seriously hampered, and we will not deal with it unless there is a valid reason why you didn't inform us. You can, of course, pursue your claim elsewhere.
All complaints will be judged individually on their merit by our complaints department, and any compensation will be limited to the price you paid for your tour.
17. IF WE CHANGE OR CANCEL YOUR TOUR
We may have to cancel your tour, after we accept your booking. If we do, you must tell us as soon as possible if you wish to accept the cancel the tour with a full refund. If we cancel your tour before it starts, and it is not your fault, you have the following options:
a) Accept our offer of an alternative vehicle with a Chinese speak driver/tour guide, you will have same tour route and pay same price.
b) Accept our offer of a replacement tour of lower quality (if available), and we will refund the difference in cost;
c) Accept our offer of a replacement tour of equivalent or higher quality (if available), and you will pay difference in extra money;
d) Ask for a refund of the money you have paid.
We may have to make changes to your tour due to the unforeseen circumstances. We reserve right to change the itinerary of the tour if necessary.
18. TERMINATION AND COMPENSATION
You and your party must behave reasonably whilst on the tours. We reserve the right, at our reasonable discretion, to terminate the tours of people who indulge in serious misconduct. If we do so, we will have no further responsibility or liability to you. If you or any member of your party wilfully, recklessly or negligently damages any accommodation, property or person, or causes delay to or diversion of any flight or other means of transport, you agree to compensate us for any loss we may suffer, including legal costs.
19. DISRUPTIVE PASSENGERS
The driver/tour guide has the ultimate authority over the coach and passengers at all times when they are boarding or on board. He/she may prevent you from travelling if you are considered unfit to do so, or if you pose a danger to the coach or passengers. The driver will exercise this right if, for example, you are found to be drunk before or after boarding, if you smoke on board or use threatening, abusive or insulting words or behaviour. In those circumstances, we or the coach operator may, at our reasonable discretion, terminate your tour, and we will not be responsible for completing your tour arrangements. We and the coach operator will also not be liable for any refund, compensation or other costs you may have to pay. We may also seek compensation from you for any losses caused by your behaviour (e.g. the cost of diverting an coach).
20. BOOKING MADE ON BEHALF OF THIRD PARTIES
Once a booking is made, the customer (lead name) guarantees that signs our terms and conditions agrees that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice. This contract is made on the terms of these booking conditions which are governed by English law and we both agree to submit to the jurisdiction of the English courts at all times
